If you don't see the activities that are recorded within the Fitbit device, then this can be caused by the following reasons:

  1. The activity record in the device must be recorded by using the "Exercise" functionality. We do not receive steps or kilometres that you have completed using the Fitbit device daily. We only receive the exercise records.
  2. The recording of GPS data (location) must be switched on when you are performing an exercise record. Some Fitbit devices do not support built-in GPS tracking. In this case, the Fitbit device must be paired with your phone and you must use the phone’s GPS data. If your phone data is used, both devices must be with you while you are exercise recording.
  3. After you have finished your exercise, it must be saved on your Fitbit device and the Fitbit device must be synchronised with your Fitbit app on your phone. This is how your exercise record is stored within your Fitbit account. All your synchronised exercises can be checked here: https://www.fitbit.com/activities
    Make sure that you can see your exercise data and route under "Activity History".
Permanent link

Haven't found the answer? Ask us.

We normally respond within 2 business days. Most popular questions will appear on this page.

Compatible with Strava
Compatible with Strava
Polar
Fitbit
Suunto
Under Armour
Decathlon